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This policy covers how phi88 handles the personal information you share when you open an account, make a transaction through GrabPay, Coins. ph or Bank Transfer, or browse the lobby on your phone. We keep this plain so you know exactly what we hold, how long we keep it, and how to ask us to change it.
When you create an account, we collect the details you enter at registration — name, contact information and any identity documents requested for verification. When you complete a transaction through GrabPay, Coins. ph or Bank Transfer, we record the transaction reference and amount so your account wallet stays accurate. We also collect session data: device type, browser, pages visited and time on site. This helps us keep the mobile lobby running properly across sessions so switching from a slot room back to the sportsbook does not interrupt your place in the queue. We do not sell your personal data to third parties for their own marketing purposes. Data shared with payment processors is limited to what those processors need to complete your transaction — nothing more. Where local law in the Philippines requires us to retain records for a set period, we follow that requirement and delete data when the retention window closes. Access to your data is restricted to staff and systems that need it to operate your account, handle a support request or comply with a legal obligation. Availability of this service depends on local law and eligible regions.
Transaction references from GrabPay tap-outs are stored on your account record to match wallet credits. Only the data needed to reconcile the transaction is held; full card or wallet credentials are never stored on our side.
Coins. ph transfers generate a reference that links to your phi88 wallet entry. That reference is kept for the retention period required under applicable rules, then removed from active records.
Bank Transfer confirmations are logged against your account for reconciliation and support purposes. If a transfer query arises, this record is what our support team uses to trace and resolve it.
Not every interaction on or around phi88 falls under this document. The table below shows what this policy does and does not govern, so you know where to look if a question arises outside our direct control.
Your login credentials, session tokens and device identifiers used to access the phi88 lobby are fully within scope. We manage how these are stored, how long sessions stay active and what happens when you log out on a shared device.
Deposits and withdrawals processed through GrabPay, Coins. ph or Bank Transfer are within scope for the reference data we hold on our side. The payment processor's own handling of your wallet or bank details falls under that processor's separate privacy terms.
Pages you visit, game rooms you open and the cookies placed by our lobby are within scope. We use session cookies to maintain your place across game categories. Analytics cookies help us understand which mobile paths are working; you can manage cookie preferences from the settings link in the footer.
Links that take you away from phi88 — including payment-provider dashboards or any external site — fall outside this policy. Once you leave our domain, the destination site's own terms apply. We are not responsible for data practices on those external pages.
You have specific options when it comes to the data we hold. Reviewing your account details is the first step — log in, head to the account settings page, and the fields showing your registered name, contact details and linked payment method are visible there. If something is out of date, you can submit a correction request directly; the support team picks up those requests and applies verified changes to the account record. For questions about what data we hold beyond what the account page shows — such as transaction history older than your dashboard displays — reach out through the support channel listed in the section below. We will identify the data, confirm the retention period that applies, and tell you whether a deletion or export can be processed under the rules in effect for your region. Requests tied to legal obligations may take longer to resolve than straightforward profile corrections, and we will tell you the expected timeframe when you write in.
Log in and open account settings to see the personal details we hold for your profile. Name, contact information and verification status are shown there. You do not need to contact support for a basic review — the page reflects your current record.
If a detail is wrong — a misspelled name or an old contact number — submit a correction through the support contact path. Our team will verify the change against your account and apply it once confirmed. Processing time depends on the volume of requests in the queue.
For anything not visible in your dashboard — such as what device logs or older transaction references we hold — contact us by email. State your account username and the specific data point you are asking about, and we will respond with what we hold and the applicable retention window.
Where local law and our retention obligations allow it, you may request that certain data be removed. Not all data can be deleted — transaction records tied to regulatory requirements stay for the required period. We will tell you clearly what can and cannot be actioned when you write in.
If this policy raises a question that your account settings page does not answer, use one of the contact paths below. Write to us with your account username and a clear description of your request, and we will handle it under the terms set out in this policy.
Send your privacy or data question to our support email address listed on the phi88 contact page. Include your account username and the specific topic — correction, deletion request or data query — so the team can route it to the right person without a back-and-forth.
The live chat widget in the lobby footer connects you to a support agent who can take an initial note of your request and escalate it to the team handling account data. For requests that require documentation, chat is the fastest way to get the process started.
For straightforward profile corrections — name, contact detail, linked payment method — the account settings page is the direct route. Log in, navigate to settings, and follow the field-level edit options shown there before contacting support.
We apply access controls that limit who inside our operation can view account records. Staff handling support requests can see the account details relevant to that request; they do not have broad access to unrelated records. System-level access is logged and reviewed.
We use session cookies to keep your lobby state intact as you move between game categories — from slots to the sportsbook, for example — without forcing a new login. Analytics cookies record page-level behaviour in aggregate. Cookie preferences are manageable from the footer link on any page of phi88.
Your account credentials are stored in a hashed format; we do not hold your raw password. If you suspect unauthorised access, changing your password from account settings is the immediate step. Our support team can assist with an account review if you write in describing what you observed.
We keep your account data for as long as your account is active and for the period required by applicable rules after closure. Transaction references tied to GrabPay, Coins. ph or Bank Transfer deposits are retained for reconciliation and regulatory compliance. When the retention window closes, data is removed from active systems.
When this policy changes in a material way, we post the updated version at phi88/privacy-policy/ and note the revision at the top of the page. Continuing to use the account after a posted update means you have seen the revised terms. If a change affects you significantly, we will also notify you through the contact detail on your account.
Below are questions we hear most often about how phi88 handles account data and what options you have as an account holder.
We collect the registration details you enter — name, contact information and any identity documents requested during verification. We also record session data such as device type and pages visited to keep the mobile lobby working properly across your sessions.
Yes, but only to the extent needed to complete your transaction. When you use GrabPay, Coins. ph or Bank Transfer, we pass the minimum required details to that payment processor. We do not share your full account profile. Each processor's own privacy terms govern how they handle what we send them.
Log in and check account settings — your registered profile details are shown there. For transaction history and older records not visible on the dashboard, contact us by email with your account username and the specific data point you are asking about. We will respond with what we hold.
You can request deletion of data we are not legally required to retain. Transaction records tied to regulatory obligations stay for the required period and cannot be removed early. Write in with your account username and deletion request, and we will tell you clearly what can be actioned and the expected timeframe.
Session cookies keep your lobby state active as you move between game categories on your phone. Analytics cookies collect page-level behaviour in aggregate, not tied to your personal identity. You can manage cookie preferences from the settings link in the footer of any phi88 page.
After account closure, we keep data for the period required by applicable rules and then remove it from active systems. Transaction references from GrabPay, Coins. ph and Bank Transfer activity are retained for the duration of the regulatory retention window. You can ask us for the specific timeframe that applies to your account by writing to support.